M1-S Plus Product Support

M1-S plus Quick Operation Guide

A quick and easy to use guide for operating your device.

Frequently Asked Questions

 

Why are my two speakers or one side speaker unavailable/no sound?

A: 1. Please check if the headphone cable is inserted in the correct direction, M1-S PLUS is a Type-C interface, with the microphone icon facing you, and then inserting the interface is the correct direction. 2. Please make sure the headphone cable is fully inserted into the interface.

Why is my microphone unavailable/no sound?

The microphone part is detachable and can replace the soft/boom microphone, so please check if this part is inserted tightly. 2. Please check if the headphone cable is inserted in the correct direction, M1-S PLUS is a Type-C interface, with the microphone icon facing you, and then inserting the interface is the correct direction.

Why are my speakers volume low?

Different locations of speakers will cause differences in volume, please install the speaker as close to your ears as possible. If the distance is too far, the volume will be reduced. You can use the thickened pad in the package to achieve it.

Why is the volume of the intercom really low?

Please note that both the volume of the intercom or the volume of listening to music can be adjusted with the volume +- button, if you think the intercom volume is too low, you can press “+” button to increase the intercom volume.

My friend and I both use M1-S PLUS, why can I hear his voice, but he can’t hear me?

 It may be that his speaker is defective. Please ask him to connect the phone and play music to check if it is the speaker problem. 2. It may also be that your microphone is defective and he cannot hear your voice. Please replace the soft/hard microphone to check if it is the microphone problem.

Why did music sharing fail?

 Music sharing function only applicable between 2 M1-S PLUS units. 2. When you start/stop music sharing, the music needs to be in pause status, if you don’t pause the music, it will fail to share music.

What should I do if the accessories or unit of M1-S PLUS defective?

Any accessories defective or unit defective can come to us and we will help you.

To contact Customer Service, please

SEND US A FORM

We suggest The outdoor signal need to be at least 2 bar , to make sure the booster can work.

Video Guide

 

Tech Specs

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Operation hours: Mon -Fri: 9:00 AM-6:00 PM (GMT)